AI that catches churn before it happens.

One engine to continuously process sentiment across your tools into clear, real time health scores.

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Custrom

Need attention4 across 3 owners

High risk3 +1 since yesterday

Expansion2 $58k pipeline

SLO breaches12 7 accounts

Accounts needing attention today

4 accounts · ranked by risk and urgency

Search accounts...

Account	Stage	Health	Type	Top reason	Owner	Last activity	Suggested action
Acme Corp	Implementation	52	High Risk	SSO blocker mentioned 4× in Slack	Riya	2h ago	Escalate blocker
Northstar AI	Active Customer	41	Churn Risk	Usage dropped · renewal in 31 days	Alex	1d ago	Book check in
BrightLabs	Active Customer	88	Expansion	Asked about adding another team	Neel	4h ago	Send expansion plan
Orbital Finance	Enterprise	60	SLO Breach	P1 ticket unresolved for 2 days	Sam	6h ago	Notify support lead

CustromRD

Acme Corp

High RiskImplementation

Health52

ARR$42k

Score73→52

Top reason

SSO blocker mentioned 4× in Slack

Blockers

SSO / SAMLHigh
ProvisioningMed

Escalate blocker

Backed by

Antler

Backed by experts

Techstars

Backed by experts

Y Combinator

Backed by experts

DMZ

Accelerator

One monitoring engine for your entire stack.

Plug in your existing tools and start spotting churn signals in minutes.

See all integrations →

The signals are already there. Custrom makes them impossible to miss.

Churn and expansion cues sit buried in your CRM, product, and support tools. Custrom surfaces the ones that matter into a clear daily list of who needs attention.

How it works

Give your CS team a daily ranked list of exactly who needs attention today

Connect your data

Plug in your existing CRM, product, and support tools in minutes.

Monitor account health

Track usage, engagement, and support patterns across your entire customer base.

Flag churn early

Surface disengaging accounts weeks before they cancel, while you can still do something about it.

Stage

Implementation

ARR

$42,000

Owner

Riya

Go live

June 28

Health

52/100

Why this score changed

7352 ↓ 21 pts this week

SSO blocker repeated in Slack

Same blocker surfaced 4 times across 6 days without resolution.

P1 ticket unresolved for 8 days

Ticket #4821 has breached the 24h resolution target.

Sentiment shifted neutral to frustrated

Tone in the implementation channel declined over the last 3 days.

Go live date approaching

Only 5 days to go live with an open critical blocker.

Cross tool timeline

Slack
“We’re blocked on SSO and can’t test login flows.”
2 hours ago
Zendesk
Ticket #4821 still open, awaiting engineering
Yesterday
CRM
Stage moved to Implementation
6 days ago
Calendar
Go live call scheduled for June 28
8 days ago

Ticket summary

#4821, SSO / SAML login fails for Okta tenant

Opened

8 days ago

Status

Open, awaiting engineering

Customer follow ups

SLO

Breached

Customer cannot complete SSO setup; blocking all user provisioning ahead of go live.

Slack / Discord sentiment

Neutral Frustrated

Positive 12%Neutral 33%Negative 55%

Open blockers (2)

SSO / SAML configuration High

User provisioning paused Medium

Bulk user import is blocked behind SSO. 140 seats pending.

Suggested next actions

Escalate ticket #4821 to engineering

Flag as go live blocker, request same day triage.

Book 15 minute unblocker call

Riya + implementation lead + customer admin.

Confirm go live readiness by June 26

Re score account after SSO resolution.

The signals teams miss

The same churn and satisfaction gaps show up across CS, Sales, and GTM, buried in CRM fields, product activity, and support history long before renewal.

What looks like noise in your tools is a ranked list of who needs a save conversation today.

Drag the pile to explore the overload

Let's keep the revenue you've already earned.

We're early stage and looking for teams to build this with. Bring your funnel, we'll show you what your data already knows.

Book a 15 minute call